service request form

Type of device/media
Make & Model
Serial Number
Storage capacity
Type of files needed to be recovered
When and how you lost your data?
Does the device power up?
Do you hear a clicking noise?
Was there a previous attempt to recover your files and did you have any positive or negative results?
Is there file encryption enabled on the device?
Is the device infected with a virus or ransomware?
Is the device contaminated with hazardous materials?